Empire Flooring Reviews

Empire Flooring Reviews: A Comprehensive Look at the Company

Empire Today, more commonly known as Empire Flooring, is a leading flooring retailer operating across the United States. They offer a wide selection of flooring options, including hardwood, laminate, carpet, tile, and vinyl, catering to both residential and commercial customers. With its extensive product range, professional installation services, and convenient online ordering, Empire Flooring has garnered significant attention in the flooring industry. This article aims to provide an in-depth look at Empire Flooring, exploring its strengths, weaknesses, and overall customer experience based on various reviews and feedback.

Product Selection and Quality

Empire Flooring distinguishes itself with its diverse product portfolio. They offer a vast selection of flooring options to suit varying tastes, budgets, and lifestyle needs. Whether you're looking for luxurious hardwood floors, durable laminate, plush carpets, or stylish tile, Empire has something for everyone. The company prides itself on sourcing high-quality materials from reputable manufacturers, ensuring durability and longevity. However, it's crucial to carefully evaluate individual product specifications and warranties before making a purchase. Customer reviews suggest that the quality of Empire's flooring generally meets expectations, but some have reported occasional issues with specific products.

Installation Services and Customer Support

One of the significant advantages of choosing Empire Flooring is their professional installation services. They employ a team of experienced and certified installers who are trained to handle various flooring installations with precision and care. Customers have generally praised the quality of Empire's installation services, noting that the installers are professional, efficient, and knowledgeable. However, as with any service-based industry, occasional reports of issues with installation quality have surfaced. It's advisable to review customer feedback specific to the chosen product and installation location to understand the potential risks and benefits.

Empire Flooring also boasts a dedicated customer support team that is available to assist with inquiries, concerns, and issues. Customers can reach them via phone, email, or online chat. Their responsive and helpful support team ensures a positive customer experience, even after the installation is complete. However, some customers have reported difficulty getting in touch with customer service, particularly during peak hours.

Pricing and Value

Empire Flooring offers competitive pricing, often providing discounts and promotional offers. The company also emphasizes transparency with its pricing, clearly stating the costs for materials, installation, and any additional services. This transparency allows customers to make informed decisions and ensure that their budget is aligned with their chosen flooring options. While Empire's pricing is generally considered competitive, some customers have reported that they have found better deals elsewhere.

Overall, Empire Flooring presents itself as a viable option for those seeking a comprehensive flooring experience with a broad product selection, professional installation services, and solid customer support. However, as with any company, it's imperative to conduct thorough research, compare prices, and carefully review customer feedback before making a commitment.

Key Considerations Before Choosing Empire Flooring

While Empire Flooring provides numerous benefits, it's important to consider several key factors before making your decision:

Online Reviews and Feedback

Thoroughly review online reviews and feedback from previous customers to gauge their satisfaction with Empire's products, services, and overall customer experience. Pay attention to specific product reviews and installation experiences in your area to understand the potential risks and benefits.

Pricing Comparison

Compare Empire's prices with other local flooring retailers or online suppliers to ensure you're getting the best value for your money. Don't hesitate to negotiate prices, as they may be willing to offer discounts or incentives.

Warranty and Guarantees

Carefully review the warranty and guarantees offered for the chosen flooring products. Understand the coverage, duration, and limitations to ensure that you're protected in case of unforeseen issues.

Installation Expertise

Inquire about the installation team's expertise and experience with the specific type of flooring you're interested in. Ask about their licensing, certifications, and any available insurance coverage to ensure professional and reliable installation services.

Overall Customer Service

Contact Empire's customer support team to assess their responsiveness and helpfulness. Ask about their policies for addressing issues, resolving complaints, and providing post-installation assistance.